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Shanghai Saishi Industrial Control Equipment Co., Ltd

FAX：021-51877006

TEL：021-64043156

WEB：/

ADD：Room 602, No. 19, Zone 6, Lane 1467, Caobao Road, Shanghai

Service measures



2. After sales service measures
1. After sales service system
1) Our company's after-sales service system is fully managed in accordance with the ISO9001 three in one quality management system
2) Our company has established an after-sales service department, whose main responsibility is to timely and accurately complete after-sales service tasks. The after-sales service process is as follows: 3) All service information from customers is fed back to the after-sales service department to ensure the integrity of the information. Managed and handled by the head of the quality inspection department
4) After sales service requests from customers are classified in the after-sales service department, distinguishing the nature of after-sales service and issuing service instructions. The main purpose of distinguishing the nature of after-sales service is to distinguish the causes of faults, in order to facilitate the company's statistical analysis of the after-sales service content generated in the next stage and further search for methods to reduce it
When receiving information requesting after-sales service, the after-sales service department begins to prepare relevant technical materials and required materials and components. The preparation of the after-sales service department is not constrained by the nature of the after-sales service, that is, whether the after-sales service is routine or damaged due to user reasons, the after-sales service department treats it equally. The after-sales service department will receive after-sales service information within the first time and prepare for after-sales service without any constraints, to ensure that users receive high-quality after-sales service in the first time< After receiving the service instruction, the after-sales service personnel will rush to the site as soon as possible to start working after preparing the technical data, related components, materials, tools, etc
In addition, our company has established multiple after-sales service centers in China, responsible for providing timely and efficient after-sales service for the supplied projects to ensure that customers receive timely and efficient after-sales service
2、 Free technical collaboration
1) We will provide users with the relevant materials they need for free, and welcome them to visit our company for inspection and guidance at any time
When necessary, we can assist users in scheme planning and design, and provide technical consulting services
3) Cooperate with relevant departments to review, accept, and identify products according to relevant standards
3、 Free supervision and acceptance
1) During the product production stage, users are welcome to send personnel to the company for supervision, and we will provide accommodation and meals for convenience< Before the product leaves the factory, personnel can be sent to the company to participate in the factory inspection< At the time of product delivery, we will dispatch dedicated technical personnel to provide on-site tracking services. When unpacking the product, we will cooperate with your technical personnel to inspect and accept the appearance and quantity of the product, and handle issues such as equipment quality and quantity shortages

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